Application Fee
GHS 500.00
Customer service representative
Everyone on our team has a part to play
1. Customer Support:
Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone.
Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
Provide explanations on betting options and outcomes, odds, promotions, and policies.
2. Problem Resolution:
Investigate and resolve customer complaints or issues efficiently and effectively.
Escalate complex problems to higher-level support or management when necessary.
Follow up with customers to ensure satisfactory resolution of issues.
3. Product Knowledge:
Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
Stay updated on sports events, odds changes, and industry trends.
Educate customers on how to navigate the platform, place bets, and utilize features effectively.
4. Compliance and Responsible Gaming:
Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
Identify and report any suspicious activities or potential compliance issues.
Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
5. Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed.